Valid Eval works with all modern browsers on laptops and desktop computers. This article covers supported browsers, device recommendations, and what to do if you are having trouble accessing the platform.
| Supported Browsers |
Valid Eval works with all current versions of the following browsers:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Apple Safari
| ⚠️ Important: Internet Explorer is not supported. Microsoft retired Internet Explorer in 2022. If you are currently using it, switch to any of the browsers listed above for the best experience. |
| Device Recommendations |
For the best experience, access Valid Eval on a laptop, desktop, or full-size tablet. The platform is designed for larger screens and the workflows — particularly evaluation scoring, application editing, and results review — are optimized for a full-size display with a mouse or trackpad.
Phone browsers are not supported. The platform may be difficult or impossible to use on a small screen. If you are having trouble on a mobile device, switch to a laptop or desktop before contacting support.
| Troubleshooting Browser Issues |
If Valid Eval is not loading correctly or behaving unexpectedly, work through these steps before contacting support:
Hard refresh the page. Press Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac. This forces the browser to reload the page and clear any cached version.
Clear your browser cache. Cached data from a previous session can sometimes cause display issues. Clear your browser's cache and cookies, then try again.
Try a different browser. If the issue persists in one browser, try opening Valid Eval in a different supported browser. This quickly identifies whether the problem is browser-specific.
Disable browser extensions. Ad blockers, security extensions, and VPNs can sometimes interfere with Valid Eval's functionality. Try accessing the platform in a private or incognito window, which disables most extensions by default.
| ? Tip: If you are accessing Valid Eval from a government or military network, your organization's security settings may block certain features or prevent pages from loading correctly. Contact your IT department to confirm that usg.valideval.com is allowlisted on your network. |
| Frequently Asked Questions |
| The page loads but some features are missing or not working. What should I try? |
| Start with a hard refresh (Ctrl+Shift+R / Cmd+Shift+R). If that does not help, clear your browser cache and try again. If the issue is only in one browser, switch to another. If problems persist across multiple browsers on the same network, contact your IT department about network-level restrictions. |
| I cannot upload files. The upload button does not respond. What should I do? |
| File upload issues are most commonly caused by browser extensions or security settings blocking the file picker. Try opening Valid Eval in a private or incognito window, which disables most extensions. If that works, identify which extension is causing the conflict and disable it for the Valid Eval domain. Also confirm the file you are uploading does not exceed 5MB and is in the required format. |
| Valid Eval loads on my laptop but not on my work computer. Why? |
| Your work computer is likely on a managed network with security policies that restrict access to external websites. Contact your IT department and ask them to allowlist usg.valideval.com. If you are dealing with a deadline, use a personal device on a non-work network as a temporary workaround while IT resolves the access issue. |
| If you need assistance with anything in this article, contact the Valid Eval support team at support@valideval.com. |
| → Forgot Password / Reset Password | → MFA Setup & Reset |
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